How Guesty Secures and Simplifies Privileged Access Management with Axiom

Guesty, a leading property management platform, empowers property managers to streamline and optimize their operations across short-term rental properties. With a wide range of services that include managing bookings, communicating with guests, and handling property maintenance, Guesty processes an immense volume of sensitive information, from financial records to guest details. Ensuring the security of privileged access to this sensitive data, especially across their multiple cloud and SaaS environments, is a top priority.

The Challenge

As Guesty scaled rapidly, managing privileged access to its complex multi-cloud environment became increasingly difficult. Their IT systems spanned Clouds, IDPs, SaaS and databases, and Slack for access requests, making the manual management of permissions a potential risk.

Gilad Solomon, Guesty’s IT Security Director, is known as a pioneer in adopting new technologies to safeguard operations. Constantly staying ahead of emerging cyber threats, Gilad recognized that traditional Privileged Access Management (PAM) solutions couldn’t provide the agility or depth of security needed for Guesty’s cloud-centric infrastructure. He sought a solution that would not only boost security but also streamline operations and improve efficiency.

“As someone always looking to improve our security posture and stay ahead of threats, Axiom has been a game-changer,” Gilad noted. “Their platform ensures that we’re not only secure but efficient. It allows us to innovate without worrying about access risks.”

With over 40,000 permissions across cloud environments and a growing number of inactive identities, securing their infrastructure from potential insider threats and misconfigurations was becoming a challenge. The need for automated, cloud-native solutions to enforce least privilege access while maintaining operational efficiency was crucial to their business.

Why Axiom?

Guesty partnered with Axiom Security to address these challenges. Axiom’s cloud-native architecture and ability to integrate seamlessly with Guesty’s existing infrastructure enabled the IT security team to automate privileged access requests across all environments.

Key benefits Axiom provided to Guesty:

  • Just-in-Time (JIT) Access: Axiom’s JIT access provisioning ensured that users and admins only had access when they needed it, drastically reducing the risk of standing privileges.
  • Streamlined Self-Service Workflows: With Axiom integrated into Slack for access requests, Guesty’s users could submit and track their access requests with ease. This reduced the load on the IT security team, allowing them to focus on more strategic initiatives.
  • Automated User Access Reviews (UAR): Axiom’s automated user access reviews helped Guesty maintain compliance with strict regulations like SOC-2 and GDPR, simplifying audit preparation.

“The integration with Slack has been revolutionary for our team,” said Gilad. “We now handle access requests in real-time, significantly cutting approval times and enabling us to focus on more strategic security initiatives.”

Implementation and Results

Axiom’s quick deployment ensured that Guesty was fully operational within hours, significantly reducing their downtime. The platform’s self-service portals allowed users to efficiently manage their access without requiring constant IT intervention.

Security Impact:

  • Eliminated Standing Privileges: By using JIT provisioning, Guesty eliminated standing privileges, ensuring their most critical systems were only accessible when necessary. This minimized the risk of internal and external breaches.
  • Reduced Permissions Gap: Guesty used Axiom’s granular insights to right-size permissions across their cloud infrastructure. This reduced their permissions gap, addressing the issue of over-permissioned identities.

Operational Efficiency:

  • 50% Reduction in Access Request Turnaround Time: With automated workflows and real-time visibility, the approval process for access requests was cut in half, allowing Guesty to operate with greater agility.
  • Compliance Streamlining: Axiom’s built-in compliance tracking and reporting capabilities helped Guesty prepare for audits in a fraction of the time previously required.

Conclusion

With Axiom, Gilad Solomon and Guesty have embraced a modern, cloud-native approach to privileged access management. Axiom’s ability to automate workflows, eliminate standing privileges, and streamline compliance has transformed Guesty’s operations, ensuring they remain agile, secure, and ahead of emerging threats.

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