Break Glass Access

Secure Emergency Access Integrated with On-Call Systems

Break Glass Access provides a secure way to grant immediate, elevated access during critical incidents. By integrating with on-call management systems like PagerDuty and OpsGenie, it ensures rapid response capabilities while maintaining security and compliance.

Key Features

On-Call System Integration

  • Seamless integration with PagerDuty and OpsGenie
  • Automatic synchronization of on-call schedules and rotations
  • Immediate access provisioning for on-call personnel

Rapid Access Activation

  • One-click activation of pre-defined emergency access roles
  • Automatic notification to security teams upon activation
  • Configurable time limits for emergency access duration

Audit Trail and Compliance

  • Detailed logging of all break glass access events
  • Automatic access revocation after incident resolution
  • Post-incident review capabilities for security analysis

How It Works

  1. Incident Detection: An alert is triggered in PagerDuty or OpsGenie
  2. Notification: On-call personnel are notified of the incident
  3. Access Request: Responder initiates break glass access through the integrated system
  4. Verification: System verifies the requester’s on-call status and role
  5. Provisioning: Elevated access is granted immediately based on pre-configured policies
  6. Monitoring: All actions taken with elevated access are logged and monitored
  7. Revocation: Access is automatically revoked after a set time or manual deactivation

Benefits

  • Reduced Response Time: Cut incident response time from hours to minutes
  • Enhanced Security: Maintain security protocols even during emergencies
  • Improved Compliance: Ensure all emergency access is logged and justifiable
  • Operational Efficiency: Streamline the process of granting emergency access
  • Increased Visibility: Gain insights into emergency access patterns and usage

Use Cases

  • Critical infrastructure failures requiring immediate system access
  • Security incidents necessitating rapid investigation and remediation
  • Database or application issues requiring urgent administrative intervention
  • Network outages demanding immediate access to core systems

Implementation

  1. Integration Setup: Connect Axiom with your PagerDuty or OpsGenie instance
  2. Policy Configuration: Define emergency access roles and permissions
  3. Workflow Design: Create approval workflows for break glass activation
  4. Testing: Conduct drills to ensure smooth operation during real emergencies
  5. Training: Educate on-call teams on proper use of break glass access

Break Glass Access, integrated with your existing on-call systems, provides a crucial balance between rapid incident response and maintaining security protocols. By automating the process of granting emergency access, it significantly reduces response times while ensuring all actions are tracked and auditable.

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